Cooper & Bright Plumbing
Review Summary
Cooper & Bright Plumbing customer reviews are mixed. Some customers report excellent service, professionalism, quick response times, and fair pricing, particularly for complex jobs and emergency situations. However, other customers report significant issues with responsiveness, communication, and customer service. Some customers experienced no follow-up after initial contact, rude interactions with staff, and incomplete work.

Reviews
View All on Google4.1
(53 reviews)
Jahadul Alam
So, I want to make it clear I did not use their service. But looks like they are the superstar of Texas as they don't have time to talk to you. One of the worst Company who doesnt bother to respond to customers. The story goes this way: I contacted them 4 weeks earlier and talked (over the phone) to the owner for a job at a commercial space and he took all information about the job and said he will get back to me to send someone to give an estimate. Waited that whole week no respond. Following week I called and front desk lady said he out, I told her about our communication and she took my details and said will tell the owner as soon as he gets back. No respond, I called back in 2 days. She said the owner is not at the office and when he gets back she will inform him about me. Week passed and 3rd week I called, lady at front desk said he is talking over the phone and as soon as he is done she will inform him about me to call back. Guess what ? No call back or respond the whole week. Last week I was at their office and the owner was not their. The front desk lady recognized me when I told her that I am the one keep calling to hear from the owner. She said owner was out for lunch and she again wrote my info so she could tell the owner to call me back. Don't be surprise, they never called back. Now someone can ask me there are other companies too, why didn't I go to them? yes, their were but I wanted them to work because they were the initial plumbing Co. Who worked on the building during its construction and they will better know the drainage lines underground. As a Google top reviewer I can assure you that please don't waste your time with this guys. They might be in business but doesn't have curtesy to tell their customers if they can or they can not dobthe job. IN CASE you hire them: good luck with ur nightmare.